Values of an electronic social record

This chapter analyses the effects of introducing ICT as a support for the social record in elderly care. The effects of the electronic social record are assessed by analysing the different values the electronic social record supports. These values are discussed in terms of ‘value areas’ (values related to administration, integration, professional, and care) which is a categorization of anticipated and experienced effects of using ICT in elderly care. This is a case study where the analysis is a comparison of the social record before and after the introduction of ICT as a support for using the social record. Furthermore, the study also assesses how valuable it is to use ‘value areas’ as an analytical tool when evaluating the effects of ICT.